Visual Flow Builder
Map out structured conversation paths, decision logic, and fallback routes on a drag-and-drop canvas multiple team members can collaborate in real time.
Features
Build, test, deploy, and monitor AI voice agents from a single platform — without infrastructure headaches or engineering bottlenecks.
Build
A Visual, Collaborative Workspace For Building AI Voice Agents From A Single Prompt To Complex Branching Call Flows.
Single-Prompt Agent Builder
Describe what the agent should do in plain language and go live instantly. Perfect for straightforward use cases.
Versioning & Change Management
Track every change automatically. Create versions, roll back if needed, and run development and production side by side.
Team Collaboration & Roles
Real time collaboration with role-based access admin, developer, and tester who can publish changes and see logs.
One-Click Multi-Channel Deployment
Deploy across web chat, SMS, and phone in one click a single agent, everywhere your customers reach you.
Knowledge Base Integration
Connect docs to your webpages, documents, and databases so the agent answers from the real source of truth no hallucinations.
Multi-Prompt Agent Builder
Compose complex agents from multiple linked prompts, each handling a distinct step or intent.
Actions & Function Library
Trigger real actions mid-call transfer calls, book slots, hit APIs, and update records from a reusable function library.
Prebuilt Templates
Jump-start with a library of proven agent templates for support, sales, scheduling, and more.
Test
Rigorous, Automated Testing Frameworks That Put Your Agents Through Their Paces Before They Ever Touch A Real Caller.
Simulation Testing Suite
Spin up simulated callers AI voices that run through edge cases, accents, and dropped calls before you go live.
A/B Testing & Version Comparison
Compare prompt versions head-to-head on containment, sentiment, and conversion before rolling out.
Deploy
Telephony-Native Deployment That Meets You Where You Are Plug Into Your Existing Stack Or Spin Up A Full Phone Operation From Scratch.
Built In Phone Number Provisioning
Buy a local or toll-free number directly through Persistence and assign an agent with a single click no external setup required.
SIP Trunking Integration
Plug your existing trunk into Persistence and keep your numbers compatible with Twilio, Telnyx, and more.
Multi-Channel Deployment
Deploy the same agent logic across voice, web chat, SMS, and web in one consistent experience, one command.
Developer API & SDKs
Trigger calls programmatically, feed data to agents mid-call, and integrate outcomes into your CRM or data pipeline.
Monitor
A Real Time Control Center For Your Agent Workforce Full Visibility, Instant Action.
Custom Analytics Dashboard
Track containment rate, CSAT, conversion, sentiment, and call volume across every agent in one view built for ops.
Live Call Supervision
Watch conversations live and take over the keyboard-barge in to steer, or transfer to a human agent from any call.
Call Logs & Transcripts
Full recordings, timestamps, detected sentiment, function calls, and outcome tags searchable and exportable.
Continuous Improvement Suggestions
AI surfaces recommendations on where agents fail and what prompt changes will lift performance.
In-call workflow
Phone Calls Have Complex Moving Parts. Persistence Handles Them All Natively No Custom Code Required.
IVR Navigation
Agents navigate external phone trees, press the right keys, and wait on hold so your team never has to.
Small Talk During Waits
While waiting or during gaps, agents keep the conversation natural so callers stay engaged.
Voicemail Detection & Handling
Detect voicemail vs. live pickup and leave a natural message or reroute based on your rules.
Multi-Agent Collaboration
Specialist agents hand off to each other mid-call so complex requests resolve without a human touch.
Function Calling & Tools Integration
Call external APIs, look up orders, and take real actions inside a live conversation.
Call-Ending Triggers
Define exactly how and when calls end successfully transfer, complete, escalate, or retry.
Outbound
Don't Just Wait For Calls. Persistence Agents Proactively Reach Customers At Scale.
Batch Outbound Calling
Upload a contact list or trigger via API and run thousands of concurrent outbound calls appointment reminders, lead qualification, surveys, and collections. Schedule for the perfect moment, respect time zones and dial windows.
