E-commerce support is high volume and repetitive. Persistence deflects the routine calls — WISMO, returns, exchanges — so your human agents tackle only the complex ones.
Use cases
Persistence handles the calls that flood your support queue every day — while simultaneously running outbound campaigns that recover abandoned carts and win back lapsed customers.
Answers where-is-my-order calls instantly by pulling live carrier data, explaining delays, and sending tracking links — without a human agent ever picking up.
Handles return requests end to end: confirms eligibility, emails prepaid labels, and initiates refunds or exchanges — reducing return friction and repeat calls.
Answers product questions, checks stock and shipping timelines, and offers first-order discounts to convert callers into buyers before they hang up.
Calls shoppers who left items in their cart with a time-limited offer, answers final objections, and completes the order on the call — no coupon email required.
Reaches out after delivery to collect satisfaction scores, surface complaints before they become reviews, and offer resolution or loyalty credit proactively.
Re-engages lapsed customers with personalized reorder offers based on purchase history — reactivating churned buyers at a fraction of paid acquisition cost.
Business Impact
Real results from online retailers that replaced slow queues and frustrated customers with Persistence voice AI — fewer escalations, lower returns, higher repeat purchases.
