Travel is high-stakes and time-sensitive. Persistence handles disruptions, bookings, and loyalty calls at the scale modern travel demands.
Use cases
Persistence handles the calls your travel support teams repeat every day — so your agents focus on complex cases while AI handles the rest.
Answers cancelled and delayed flight calls instantly — rebooking passengers, issuing vouchers, and updating itineraries without hold time or agent involvement.
Proactively offers seat upgrades, travel insurance, lounge access, and tour add-ons within hours of booking — when traveller intent is highest.
Handles points balance checks, tier status queries, and redemption requests — giving frequent travellers the concierge experience they expect.
Calls guests before check-in to confirm arrival time, offer room upgrades, and sell spa or dining packages — increasing revenue per stay.
Provides accurate, up-to-date visa, vaccination, and entry requirement information for any destination — 24/7, in any language.
Reaches out after every trip to collect NPS scores, surface complaints early, and issue service recovery credits before reviews go public.
Business Impact
Real results from travel brands that replaced long hold times and missed moments with Persistence voice AI — faster resolution, higher satisfaction, more revenue.
