Privacy Policy
Last updated: February 18, 2026
1. Introduction
Welcome to Persistence ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Voice AI Agent platform and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, and company name when you create an account
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
- Contact Information: Information you provide when contacting our support team
- Profile Information: Any additional information you choose to add to your profile
2.2 Usage Data
We automatically collect certain information when you use our services:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Statistics: Pages visited, features used, time spent on platform, interaction patterns
- Voice Data: Voice recordings and transcriptions when using our Voice AI Agent features
- Performance Data: System performance metrics, error logs, and diagnostic information
2.3 Knowledge Base Content
Content you upload to train your AI agent, including documents, FAQs, and other materials you provide to customize your voice agent.
2.4 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and preferences.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our Voice AI Agent platform
- Personalization: To customize your experience and train AI agents according to your specifications
- Communication: To send you updates, technical notices, security alerts, and support messages
- Analytics: To analyze usage patterns and improve our services
- Security: To detect, prevent, and address technical issues and fraudulent activities
- Compliance: To comply with legal obligations and enforce our terms of service
- Marketing: To send promotional communications (you can opt-out at any time)
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party service providers who perform services on our behalf, including:
- Cloud hosting providers
- Payment processors
- Analytics services
- Customer support tools
- Email service providers
4.2 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4.3 Legal Requirements
When required by law or to respond to legal process, protect our rights, or ensure the safety of our users.
4.4 With Your Consent
We may share information with your explicit consent for specific purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
- Employee training on data protection and security
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Voice recordings and transcriptions are retained according to your account settings and may be deleted upon request.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at info@persistence.dev.
8. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and store information. You can control cookies through your browser settings and other tools. Note that disabling cookies may affect the functionality of our services.
Types of Cookies We Use:
- Essential Cookies: Required for the platform to function properly
- Analytics Cookies: Help us understand how users interact with our services
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements
9. Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: