Salesforce
Hubspot
slack
Shopify
Google Workspace
Microsoft Teams
Twilio
zapierHelp travellers plan bookings, request changes, and find answers before their next trip.
Collect travel preferences and check options through the booking tools you connect.
Share itinerary details and approved preparation information at the right moment.
Capture the request, explain approved options, and connect travellers to a person when needed.
Review booking APIs, fare rules, and permissions for itinerary or reservation changes.
Choose the information, actions, and handoff rules your agent can use.
Review common requests and difficult exceptions with your team.
That depends on the booking provider’s APIs and the permissions you enable. Define which changes can be completed, which require approval, and when the caller should reach a travel specialist.
Use connected booking records and approved supplier terms. If live information cannot be retrieved, collect the request and arrange follow-up instead of quoting an assumed price or confirming a change.
Create a priority route for urgent travel needs. Agree on the information to collect, the team to contact, and the fallback when that team is unavailable before launch.
Track booking enquiries resolved, change requests completed, repeat contacts, and time to specialist handoff. Test ambiguous dates, multiple travellers, and unavailable alternatives.
Bring your workflow. Let’s make the next conversation better.
Talk about your workflow
