HOTELS & HOSPITALITY

A warmer welcome,
every time.

Help guests with reservations, arrival details, and everyday requests before and during their stay.

Claire, your hotels & hospitality voice agent

Everyday calls.
Thoughtful next steps.

A hotels & hospitality conversation in a contemporary setting

01 / ROOM ENQUIRIES

Start the stay on the right note.

Understand dates, room preferences, and guest needs before checking your connected booking system.

Collect dates and party size
Check available room options
Confirm the reservation details

Explore how to build your agent

A conversation about arrival coordination in hotels & hospitality

Your arrival is notedFriday, after 3:00 PM

02 / ARRIVAL COORDINATION

Keep arrival effortless.

Confirm arrival windows and share approved check-in information.

Use approved details from your connected tools
Capture changes and confirm the next step
Bring your team in for exceptions

Explore outbound workflows

A customer or specialist discussing guest requests

“Can I arrange a late checkout?”Guest request → front desk

03 / GUEST REQUESTS

A helpful front desk, on call.

Answer routine questions and route special requests to the team responsible.

Answer from information your team approves
Recognize when the caller needs a person
Share useful context during the handoff

Explore in-call workflows

Start with one
well-defined workflow.

Connect your systems

Assess your PMS and booking engine APIs for rates, availability, reservations, and guest requests.

Set clear boundaries

Choose the information, actions, and handoff rules your agent can use.

Test before launch

Review common requests and difficult exceptions with your team.

Questions before you launch.

Can Claire check rooms and update reservations in our PMS?

Review your property-management system’s API support, room and rate rules, and permissions. Enable only the availability checks and reservation actions your team has validated.

Can the agent promise upgrades, early check-in, or refunds?

Use your property’s approved policies and live availability. Requests requiring discretion should be passed to staff; collecting a request must not be presented as confirming it.

How are guest requests handled outside reception hours?

Define an overnight destination or callback process for each request type. Test room issues, arrival changes, and requests for a person, including what happens if the destination does not answer.

What should a hotel pilot demonstrate?

Measure reservation accuracy, completed guest requests, reception workload, and repeat calls. Review the experience for both a new enquiry and an existing guest before expanding.

A better first call.
A clearer next step.

Bring your workflow. Let’s make the next conversation better.

Talk about your workflow