RESTAURANTS & FOOD DELIVERY

A warmer welcome
starts here.

Help with reservations, order updates, and everyday questions while your team looks after guests.

Lucia, your restaurants & food delivery voice agent

Everyday calls.
Thoughtful next steps.

A restaurants & food delivery conversation in a contemporary setting

01 / TABLE RESERVATIONS

Make room for the next guest.

Collect party size, preferred timing, and requests before checking your booking workflow.

Capture the date and party size
Check approved availability
Confirm the reservation details

Explore how to build your agent

A conversation about order enquiries in restaurants & food delivery

Reservation confirmedTonight, 7:30 PM · 4 guests

02 / ORDER ENQUIRIES

Keep the evening on track.

Confirm attendance and capture changes to arrival time or party size.

Use approved details from your connected tools
Capture changes and confirm the next step
Bring your team in for exceptions

Explore outbound workflows

A customer or specialist discussing reservation changes

“Can we change our party size?”Guest request → restaurant team

03 / RESERVATION CHANGES

Useful answers during a busy service.

Share approved menu or order information and route sensitive requests to the restaurant team.

Answer from information your team approves
Recognize when the caller needs a person
Share useful context during the handoff

Explore in-call workflows

Start with one
well-defined workflow.

Connect your systems

Review booking, order status, and delivery APIs for your restaurant’s existing systems.

Set clear boundaries

Choose the information, actions, and handoff rules your agent can use.

Test before launch

Review common requests and difficult exceptions with your team.

Questions before you launch.

Can Lucia take reservations across our locations?

Review the booking system’s table availability, party-size rules, and location permissions. Collect seating preferences without presenting them as guaranteed unless the venue confirms them.

How should allergy and menu questions be answered?

Use the restaurant’s current approved information and route uncertain ingredient or allergy questions to staff. Do not infer ingredients or make assurances that the venue has not authorized.

Can it change an order or resolve a delivery problem?

This depends on the ordering and delivery integrations and the order’s current stage. Define which changes are allowed and when a restaurant or delivery-team member must take over.

What should restaurant operators measure?

Track correct reservations, completed order enquiries, staff handoffs, repeat calls, and missed reservations. Test busy periods, unavailable tables, and conflicting order information.

A better first call.
A clearer next step.

Bring your workflow. Let’s make the next conversation better.

Talk about your workflow