REAL ESTATE

Make the next
viewing happen.

Understand buyer needs, arrange property visits, and keep every enquiry moving toward a useful conversation.

Everyday calls.
Thoughtful next steps.

A real estate agent handing house keys to a couple at the doorway of a beautiful modern detached house, modest generic FOR SALE sign on lawn and architectural floorplan folder

01 / BUYER ENQUIRIES

Understand what home means.

Gather preferences so your agents can focus on the properties and conversations that fit.

Capture location and budget
Understand the moving timeline
Arrange a suitable viewing

Explore how to build your agent

A conversation about viewing appointments in real estate

Viewing confirmedSaturday, 11:30 AM

02 / VIEWING APPOINTMENTS

Keep the viewing on track.

Confirm the time, location, and any access details before the appointment.

Use approved details from your connected tools
Capture changes and confirm the next step
Bring your team in for exceptions

Explore outbound workflows

A customer or specialist discussing follow-up calls

“Is the property still available?”Property enquiry → listing agent

03 / FOLLOW-UP CALLS

Connect interest with expertise.

Share approved listing information and bring an agent in for negotiations or detailed advice.

Answer from information your team approves
Recognize when the caller needs a person
Share useful context during the handoff

Explore in-call workflows

Start with one
well-defined workflow.

Connect your systems

Assess listing feeds, CRM records, and calendar APIs for your property workflow.

Set clear boundaries

Choose the information, actions, and handoff rules your agent can use.

Test before launch

Review common requests and difficult exceptions with your team.

Questions before you launch.

Can Elena qualify an enquiry before assigning an agent?

Agree on the fields your team needs, such as location, budget, property type, and preferred viewing time. Route based on your approved assignment rules rather than inferring a caller’s suitability.

How are listing availability and viewing slots kept accurate?

Use current records from your connected listing and calendar systems. If availability cannot be verified, collect a preference and ask the responsible agent to confirm.

Can the voice agent negotiate price or make commitments?

Keep negotiations, contractual commitments, and specialist advice with your authorized team. The agent can share approved listing information and arrange the right follow-up.

What should we track in a property enquiry pilot?

Measure complete enquiries, confirmed viewings, attendance, and time to agent follow-up. Include outdated listings, conflicting calendars, and requests outside your service area in testing.

A better first call.
A clearer next step.

Bring your workflow. Let’s make the next conversation better.

Talk about your workflow