LOGISTICS & DELIVERY

Keep deliveries
moving.

Share shipment updates, confirm delivery details, and connect exceptions to dispatch.

Rohan, your logistics & delivery voice agent

Everyday calls.
Thoughtful next steps.

An immaculate large parcel distribution warehouse: long conveyor belt loaded with shipping cartons, tall organized parcel racks, delivery vans at loading dock clearly visible, logistics worker scanning a package with handheld barcode scanner

01 / SHIPMENT ENQUIRIES

Turn a tracking question into an answer.

Use connected shipment data to share the latest approved status and next steps.

Identify the shipment
Check the latest recorded status
Confirm the delivery details

Explore how to build your agent

A conversation about delivery coordination in logistics & delivery

Arrival window confirmedToday, 2–4 PM

02 / DELIVERY COORDINATION

Make the handoff easier.

Confirm availability, access instructions, and changes before the delivery attempt.

Use approved details from your connected tools
Capture changes and confirm the next step
Bring your team in for exceptions

Explore outbound workflows

A customer or specialist discussing dispatch handoffs

“Can we change the delivery address?”Delivery exception → dispatch

03 / DISPATCH HANDOFFS

Resolve changes with context.

Collect the issue and pass useful details to the dispatch or support team.

Answer from information your team approves
Recognize when the caller needs a person
Share useful context during the handoff

Explore in-call workflows

Start with one
well-defined workflow.

Connect your systems

Assess TMS, WMS, carrier, and tracking APIs for the workflow and actions you need.

Set clear boundaries

Choose the information, actions, and handoff rules your agent can use.

Test before launch

Review common requests and difficult exceptions with your team.

Questions before you launch.

Can the agent give shipment updates from our tracking system?

Review the carrier or transport-system endpoints available to your workflow. Use the latest verified scan and distinguish an estimated arrival from a guaranteed delivery commitment.

Can callers change an address or reschedule delivery?

Only enable changes supported by your systems and operating rules. Verify the caller and shipment, check whether the change is still permitted, and confirm only after the system accepts it.

How should lost, damaged, or urgent shipments be escalated?

Agree on exception categories, required evidence, and the responsible operations queue. Provide a verified next step rather than an unapproved compensation promise.

What does a useful logistics pilot measure?

Track accurate status responses, completed rescheduling requests, exception routing, repeat calls, and operator follow-up time. Include stale scans and unavailable carrier services.

A better first call.
A clearer next step.

Bring your workflow. Let’s make the next conversation better.

Talk about your workflow